If your subscription disappears in the app, it means the app hasn’t received confirmation from the payment provider’s servers that the subscription is active for that specific device or profile. Every time the app launches, it checks whether the subscription is still valid for that device or profile. If the request fails, the subscription may appear inactive.

Possible reasons the subscription isn’t showing as active

• Your internet provider is having trouble reaching the payment provider’s servers
• An unstable internet connection
• Use of a VPN
• Mobile network restrictions or networks with allowlists
• Using the app offline for an extended period

What to do

1. Close the app completely and open it again.
2. Check your internet connection.
3. Try switching:
   • from Wi-Fi to mobile data;
   • from mobile data to your home Wi-Fi.
4. Try changing your VPN setup:
   • if your VPN is on, turn it off and open the app again;
   • if your VPN is off, try opening the app with a VPN enabled.
5. Launch the app on a stable internet connection. This matters especially if the app has been used offline for a long time.

If the subscription still isn’t restored