Frequently Asked Questions (FAQ)
The reason might be due to the setting of your device, the store application and available payment options and balance.
Please try the following:
1) Check the Internet connection.
2) Check your selected payment method and available balance.
3) Check the system date on your device to make sure it corresponds to the real date and time. To avoid this problem, enable automatic syncing in the date and time settings.
4) Check your device for any hacking applications. We verify purchases and such applications invalidate purchases.
5) Reinstall the application.
6) In case of Google Play — clear the cache of the Play Market application. Go to Settings -> Applications -> Google Play Market -> Memory.
Sometimes application store servers return an incorrect response when purchases are made. If the payment goes through and you received a receipt from the application store:
Google Play:
Delete the game from the device, restart the device, and reinstall the game. The purchase should be restored automatically upon starting.
Apple AppStore:
Tap «Restore Purchases» button in the game settings.
- Please, check your network connection. Do you have access to another services and websites?
- Try to switch to another internet provider, sometimes it helps.
- Please, check that you have the latest version of the application. Sometimes the outdated version refers to obsolete server path. If this is the case, update application from the mobile store.
Google Play:
Please make sure that the Google Play account used during the purchase of the game is the same account as the one connected to the device. If there are multiple accounts connected to the device, it is easy to accidentally use the wrong account. To switch the active account, click on the account address located at the top of the Play Market app settings panel. If the active account is the same as the one used for the purchase, then delete the game from the device, restart the device, and reinstall the game. The purchase should be restored automatically upon starting.
Apple AppStore:
Please make sure that the Apple account used during the purchase of the game is the same account as the one connected to the device.
Check the purchase history of your account:
- Open AppStore app
- Tap on your userpic in the top right corner
- In the window choose «Purchase history»
- If the needed purchase is there, then you can restore it in the game by tapping «Restore Purchases» button in the game settings.
Please email us at appsupport@lazyshrimp.studio and include the receipt from еру application store, the device model, the operating system version, and the country and city where the purchase was completed. We will do our best to determine the cause of the problem.
Our goal is to create high-quality and safe applications for children. App development and support is impossible without financial resources. As a result, access to the full version of the app is provided for a fee. In the free version, some cars are still available for assembly. We hope you understand.
We are very careful to ensure that advertising in our games is safe for children. The ad filters are set to exclude any adult material. If some network violates the requirements of the filter, then we disable it. If you see inappropriate advertising, please send us a screenshot so that we can take appropriate action.
Please email us at appsupport@lazyshrimp.studio and we will do our best to help you.
The reason might be due to the setting of your device, the store application and available payment options and balance.
Please try the following:
1) Check the Internet connection.
2) Check your selected payment method and available balance.
3) Check the system date on your device to make sure it corresponds to the real date and time. To avoid this problem, enable automatic syncing in the date and time settings.
4) Check your device for any hacking applications. We verify purchases and such applications invalidate purchases.
5) Reinstall the application.
6) In case of Google Play — clear the cache of the Play Market application. Go to Settings -> Applications -> Google Play Market -> Memory.
Sometimes application store servers return an incorrect response when purchases are made. If the payment goes through and you received a receipt from the application store:
Google Play:
Delete the game from the device, restart the device, and reinstall the game. The purchase should be restored automatically upon starting.
Apple AppStore:
Tap «Restore Purchases» button in the game settings.
- Please, check your network connection. Do you have access to another services and websites?
- Try to switch to another internet provider, sometimes it helps.
- Please, check that you have the latest version of the application. Sometimes the outdated version refers to obsolete server path. If this is the case, update application from the mobile store.
Google Play:
Please make sure that the Google Play account used during the purchase of the game is the same account as the one connected to the device. If there are multiple accounts connected to the device, it is easy to accidentally use the wrong account. To switch the active account, click on the account address located at the top of the Play Market app settings panel. If the active account is the same as the one used for the purchase, then delete the game from the device, restart the device, and reinstall the game. The purchase should be restored automatically upon starting.
Apple AppStore:
Please make sure that the Apple account used during the purchase of the game is the same account as the one connected to the device.
Check the purchase history of your account:
- Open AppStore app
- Tap on your userpic in the top right corner
- In the window choose «Purchase history»
- If the needed purchase is there, then you can restore it in the game by tapping «Restore Purchases» button in the game settings.
Please email us at appsupport@lazyshrimp.studio and include the receipt from еру application store, the device model, the operating system version, and the country and city where the purchase was completed. We will do our best to determine the cause of the problem.
Our goal is to create high-quality and safe applications for children. App development and support is impossible without financial resources. As a result, access to the full version of the app is provided for a fee. In the free version, some cars are still available for assembly. We hope you understand.
We are very careful to ensure that advertising in our games is safe for children. The ad filters are set to exclude any adult material. If some network violates the requirements of the filter, then we disable it. If you see inappropriate advertising, please send us a screenshot so that we can take appropriate action.
Please email us at appsupport@lazyshrimp.studio and we will do our best to help you.